Ordering & Methods of Payment

Please always put your contact telephone number on all orders, just in case I need to contact you quickly about any detail relating to your order.

Ordering Garments – “Made to Measure” & Standard

Please remember to state: Garment Code/Product Description, Size (using size chart if necessary) and Colour requirements with every item in which choices are needed to successfully complete the order

Methods of Payment

Cheque or Postal Order made payable to "Bob Pritchard" (not cashed until goods are despatched)

General or Specific Enquiries

For advice or general enquiries, or to request a "change" to any items in this catalogue to suit your preference I am more than happy to take your calls during the day, evenings or weekends 24/7.

Note: Please leave your name and telephone number on the answerphone (24hr) if for any reason I am not available to answer. I will get back to you ASAP and that’s a promise. As I live “above the shop” I will often respond to messages in the evening or weekends so if possible please leave an evening/weekend number to help me speed up my response to you. If you are making a company enquiry I will respond the next day (including the weekend if practical to you for me to do so).

Delivery

The items shown for embroidery within this catalogue are embroidered personally for you following the placing of your order. It is my aim to embroider and despatch your order within 3 to 7 days from receiving your order. Should I have the embroidered garment in the design and size you require "in stock" I will of course despatch it within immediately.  On the rare occasion (holidays!) that I may not be able to meet an order within 10 days  I will contact you to discuss the issue. Despatch of stock items is same/next day via Royal Mail Postal Service. Postage and packaging is £3.75 for the first item plus (except Baseball Jacket which is £5) plus £1.25 for every additional item except badges which are a "one off" £1.25 (no matter how many) when sent with other items.

Product Continuity

Should stock for any particular item be discontinued by my suppliers at short notice, for any reason, I will endeavour to replace it/them with suitable alternatives as a matter of urgency. If you order an item that becomes unavailable before I can fulfil your order I will contact you directly with options for you to choose to solve the issue. Should you decide a satisfactory option has not been presented to you I will of course return any payment(s) you have made in relation to the purchase immediately. 

Prices

Whilst every effort will be made to maintain the prices quoted in this catalogue for the whole of 2014 I reserve the right to make adjustments should unforeseen circumstances require me so to do.

Wholesale Prices

Wholesale prices can be negotiated with any retailer, club, society or other such organisation who wishes to buy in quantity. Prices are set based on a purchase levels intended by the purchaser. Please make contact to discuss your organisations particular wholesaler price(s).

VAT

As a "Sole Trader" I do not charge VAT on prices shown within this catalogue, the price you see is the price you pay